Training

1. Chief/Deputy Chief Warden

This training incorporates all facets of emergency management and what is required by a chief/deputy chief warden in regards to a fire alarm. Procedures are discussed such as the use of the fire panel, go bags, how to manage wardens, wardens’ priorities, assembly point, dealing with the fire brigade, evacuations, the different alarm activations, false alarms and the use of the hotels fire equipment. Once this theory is concluded a session is completed at the fire panel and then a hands-on drill is conducted to demonstrate and put the theory into practice. This session is concluded with a de-brief.

2. Emergency/Evacuation Procedures for New Employees

This training is designed for new staff to the hotel. It takes into consideration that new staff do not know the emergency procedures and therefore starts from the very basics. Covered in this training is the different alarms in the hotel, what to do when these alarms are activated, what to tell the guests, how to use the fire equipment, how to follow departmental emergency procedures, how to assist guests and staff, how to evacuate and where the hotel assembly area is. Once the theory is concluded the class is shown how to access the fire stairs and then taken to the assembly point.

3. Emergency/Evacuation Procedures – Refresher

This training is designed for staff and/or wardens who have undertaken the above training within the past 6 months and therefor only require a refresher of the above theory followed by a hands-on drill and in the case of the wardens another session at the fire panel. This session is concluded with a de-brief.

This course is designed specifically for the hotel night team. In hotels the night team consists of very few employees which differs significantly from day time operations. Therefore, the night team will have different emergency management procedures to follow with less staff to call upon. This training covers the fundamentals above for wardens and staff along with night procedures and how to evacuate the hotel with limited access to wardens/staff. This training also incorporates the fire panel and a walk-through drill with all of night team, followed by a de-brief.

In this course, we will explain statistics of work-related injuries and how they normally occur, how to prevent injuries, what to do when an accident occurs, what is a work health and safety investigation and what to look for when you are investigating.

Active Armed Offender course will cover the 3 stages of an active shooter, why active armed offender events occur, and the steps in dealing with the eventThe Run/Hide/Tell methods is explained and the class has the opportunity to outline exits and hiding spots in their departments.

This training was created to bring about awareness regarding drowning or near drowning experiences and the importance of prevention. This session is scenario based. The participants will discuss the steps needed to be taken in the event of a hotel drowning. The first part of the session will be facilitated in a training or function room where the trainer will complete a power point presentation. This is followed by a session at the hotel pool area.

During this Armed Robbery Survival training session there will be discussion about the probability and chances of being involved in an armed robbery, cash management, things to avoid, how to identify the suspects, what to do in the event of armed hold up and what to do after the event of armed hold up. This session is based around hotel departments who deal in floats and money exchanging and/or the sale of goods.

Bomb Threat training was created to prepare hotel staff who may receive a bomb threat. The trainer will discuss the reasons why incidents such as bomb threats could happen in a hotel environment, what to do when receiving a bomb threat call and what to do when the call has been terminated. The trainer will discuss white level inspections and how to undertake these in a hotel environment. And finally, what to do when the decision to evacuate is made followed by a debriefing session.

This training is designed to create awareness and understanding about bullying and types of bullying encountered in hotels and the workplace. The trainer will discuss the effects of bullying, how to prevent bullying and the importance of a hotel bullying policy. Also, how to respond to bullying and where employees can go to seek help.

In this training the classification of chemicals and chemical labels will be demonstrated. The trainer will also demonstrate how to recognise and use a spill kit, what to do in the event of chemical liquid spillage and how to dispose of chemical waste bags, also how to report the incident. This session also entails what to do when sharps are found and how to safely contain them. The trainer will also cover concerns such as what to do when sharps are found in a guest room.

This training requires the student to complete an enrolment form and pre-study then attend class for a 3-hour practical session. The student will be re-assessed on performing CPR on an adult and infant mannequin. Successful students will be issued a certificate from the registered RTO.

In this course, we will cover common types of difficult guests in the hotel environment, why it is important to remain calm, to think before you speak, to appreciate difficult people, to control your anger and frustration, what are common signs of an aggressive guest, how to get support when dealing with difficult guests, preventative measures and what to do after dealing with the issue.

Death on Site training was created due to the number of suicides that occur in hotels in Australia. This course covers statistics on suicides and discussion on welfare checks and hotel’s policy’s on DND’s. The training covers what steps to follow when a guest is found deceased in a hotel room, who to contact, the removal of the body and follow up after the incident, such as counselling.

This course covers symptoms of alcohol and drug dependence and their issues within hotels. The trainer will discuss what the hotel should do in terms of policy’s related to drugs and alcohol, how to develop the policy, what to do when a drug or alcohol dependent is in denial stage, and who in the hotel should support the colleague with alcohol and drug issues.

This course covers the fire triangle, fire extinguisher chart and types of fire extinguishers used in hotels. The trainer will also demonstrate how to use fire extinguishers, fire blankets and hose reels. The employees then have a chance to physically use a fire extinguisher to gain first-hand experience.

First Aid training is a one-day practical course which is designed as a hands-on day. Before this practical day the student will complete an enrolment form, study the manual and complete an assessment.  Once the pre-study is complete the student can attend the practical day which incorporates CPR demonstrated on a mannequin, dealing with bleeding casualties, the use of bandages and splints and epi-pens. A certificate will be issued accordingly from the registered RTO.

Lockdown training was designed specifically for hotels in relation to serious incidents such as terrorism. This training incorporates a three (3) stage plan with each stage increasing the threat level and the security levels internally.  Procedures are discussed for each stage and how the hotel will function while in lockdown with minimal staff and a full hotel, taking into consideration functions etc. This course also discusses what is required once the incident is over such as returning the hotel to normal activities, counselling and de-briefing staff and managers.

During Manual Handling training the trainer will cover the definition of manual handling and challenges associated with it, common problems, results of poor manual handling practices, how to evaluate manual handling tasks, techniques of lifting and carrying and correct sitting postures. Also discussed is the impact of lost time in the work place due to poor manual handling techniques.

This course contains a scenario on medical emergency in a hotel environment. This is including what steps should take place in order to handle the situation and return the operation back to normal.

This course is designed specifically for hotels in dealing with guests who have mental health issues. This training outlines the mental health issues within Australia, statistics, different types of mental health issues, how to deal with guests with these issues and what steps take place after the incident has occurred. This course also includes how to deal with suicide and death on site.

In this training session, we aim to create awareness on pandemic, what causes it and how to protect ourselves from the spread. We show statistic, impact on a workplace, measures to protect ourselves against viruses, and we discuss steps to take in a hotel environment to handle patients, quarantine a guest room or an area in a hotel, while at all times maintaining the safety and health of our team members. This course also touches on the recent COVID 19 pandemic.

Power Outage training covers what a hotel should do in the first 60 minutes of power outage incident, what to do during the first and second hour, how to maintain customer service and communication and what to do when someone is trapped in a guest lift. Also discussed is the emergency equipment required to successfully deal with a power outage and how to deal with the aftermath.

In this course the trainer will discuss why hotels are required to write reports and the difference between an incident report and a detailed report. Also covered are the issues in hotel operations that require us to write a report, how to prepare before writing a report and the information required to complete a report. We will also view a sample of a structured report and discuss how the report is prepared and presented. This course can be tailored to meet individual hotel report portals.

Risk Assessment Fundamentals course will help to identify the difference between hazards and risks.. It will also give you examples of common hazards, explain the identification of hazards, what changes to implement in order to fix a hazard, elements of a risk assessment, understanding the risk assessment matrix, the likelihood of an emergency situation and what the consequences are.

This course serves to refresh the training the student completed during their Responsible Service of Alcohol course. The course involves the meaning of intoxication and the steps involved in observing intoxicated patrons, how to deal with intoxication, the fines involved and the legislation. Also included in this course is a practical session in dealing with intoxicated patrons – what language and body language to use and how to mediate the situation.

This course covers the importance of security awareness within the hotel environment and looks at the common denominator of “If you see something, say something”. It covers what to do when you see something suspicious, why we protect guest’s property, how thieves steal from guests, how thieves steal from fellow employees, suspicious people, what to do when you encounter suspicious people, guest privacy and key control. This course also introduces employees to issues that have occurred in hotels previously and how they could have been avoided.

Terrorism Table Top Exercise is an interactive course where the trainer and participants discuss what plans should take place in the event of terrorism threat suitable to their precinct. There are multiple scenarios thrown into the discussion and both trainer and participants will actively discuss what the hotel will do should if the worse possible scenario happens. The training takes into consideration the lockdown of the hotel, the procedures required by individual departments and the accommodation of guests overnight if necessary. Suitable for senior managers, department heads and supervisors.

This training incorporates the relevant WHS Acts and Regulations, who is affected by these Acts and the fines or penalties that can be issued to individuals and hotels. The difference between a hazard and a risk is explained along with identifying these in the workplace. Finally, the trainer will demonstrate how to complete a simple workplace risk assessment. This training is perfect for hotel’s WHS Committees.